(cont'd from last Friday's post)
"Imagine retiring after a lifetime of public service--as a veteran, air traffic controller, or first responder--only to wait months in financial limbo" . . because the process involved paperwork stored underground in file cabinets. In this day and age, it sounds crazy.
A string of 3 failed efforts to modernize in the 1980's, 90's and 00's had all failed to move the process off of paper. They cost taxpayers $130 million. Then the new National Design Studio was assigned the job last year.
"Two engineers (photo, that's Joe on the right) walked into the government six months ago to drag federal retirements from an underground mine onto the internet." They were Dennis and Yat, both experienced in start-up business technology. They thought the job would be easy (photo).
"Speed was of the essence in order to stop the bleeding." They cut off new paper coming into the mine. Then they had only a month to get the digital replacement online. Their blog tells you about their methods and strategy, if you'd like to know.
from National Design Studio
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