"Chief Design Officer of the United States of America" is brand new in the US government. Joe Gebbia is the first to hold that office. He has a lot of experience in business and technology, and you've seen his name before.
When you last interacted with the federal government for a license, or to visit a national monument, or to manage your Social Security, was it a good experience? Or was it slow, hard to use, and dated? That's probably more like it. The US president wants that to change.
He wants these ordinary things to be similar to an Apple Store experience: beautifully designed, run on modern software, excellent. Americans' interface with the government needs a modern overhaul.
"Beautiful and efficient," that's how it should be. Joe calls it "the perfect overlap with what I'm good at and what the country needs right now."
What's he done so far? He and his team digitized the retirement process for federal employees, which until last year was on paper forms in 26,000 file cabinets stored in a mine:
from The Free Press
(cont'd Monday)

