Ernie Garcia's dad made a good point - that people are skeptical about used cars, that they want to see and drive it before buying. But Carvana is changing that. They make the process reliable, convenient, and fun. They are disrupting the used car business.
Only one in ten cars (that they look at) joins the 22,000+ inventory on their website. Each one gets "fine-tuned" by their staff. When a buyer makes a choice, the car is delivered, or it can be picked up at a vending machine. There's a 7-day window to return it if you change your mind.
Some think it sounds too good to be true: "One customer even had 20 co-workers waiting with him when his car was delivered. They had a bet on if Carvana was real and if the car would even show up."
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