The author of Emotional Intelligence 2.0 thinks we can train ourselves to better handle the toxic people we have to deal with. Some of them don't realize the damage they do to others' feelings, and some of them actually try to create conflict and stress (why??).
Either way, toxic people can leave you upset and drained. "Emotional intelligence", "skill in perceiving, understanding, and managing emotions", could keep your work day (or whatever day it is) from de-railing after a bad encounter.
"You don’t need to respond to the emotional chaos ..." He suggests these things to stay calm:
1) Put a little distance between you and upsetting people
2) Don't blindly absorb their opinions
3) Focus on facts instead of on their chaotic feelings
These and more good insights here.
No comments:
Post a Comment