One potential problem with a highly automated restaurant? A meal cooked for you by a robot just doesn't sound great. Not as good, say, as a meal cooked for you by your mom.
So Zume's CEO (in yesterday's video) is careful to firmly emphasize the human side of her AI-automated pizzeria. "Food really has to come from the heart! Food is made with love!" She assures us that when it comes to cooking, "There are so many places where human beings are much better than robots!" She wants the "human steps to flow seamlessly into the robotic steps."
Robots are used because there are benefits. It's faster (dough is pressed into a crust in 9 seconds). The pizzas are more consistently perfect. And, so importantly, an algorithm orders the final baking of your pizza in the delivery truck oven the last four minutes before it gets to your door. So it's good and hot.
Jay Richards says that this AI wave of innovation is just getting started, and we'll get used to it like we have with all previous waves of innovation.
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