AI in HR

Artificial intelligence (AI) plays a part in the work life of over half of America's workers, up from 32% back in 2018. Picture those big red robots at the Tesla factory, pizza-making robots, product-picking robots at Amazon, yes - but AI even helps Human Resources departments.

Virtual Reality trains employees in safety, customer service, and more. Employees actually interact with the VR training, practicing the desired behavior rather than just watching a video. Verizon uses VR to train store managers to handle potential store robberies.

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Best Western Hotels uses VR to train employees to solve problems at the front desk. Guests rate their satisfaction after staying in those hotels 2-5% higher as a result. Mars, Inc. (global food) now offers on-demand coaching by VR. 

One CEO puts it this way: "The big opportunity to use VR going forward is in the area of soft skills development. When we think about the skills employers need for the workforce of the future, it’s skills like building empathy, handling conflict, and having difficult conversations with both co-workers and customers."

Those "soft skills" which employers need so badly involve what used to be called "virtues": kindness, creativity, courage, thoughtfulness and so many more. It's exactly as Jay Richards said in his book The Human Advantage: in the age of smart machines, human virtues will be in high demand.

from Forbes